Sample eCommerce Business Plan

Operation Strategy 34 © BPlanExperts.com Operations Model Stock it yourself model In this we are maintaining our integrated warehouses that are able to handle shipments to web customers, so by keeping the warehouses we are fulfilling the orders. Through this we have full control over the fulfillment process. As we are starting a new business, so we have kept limited number of warehouses in limited cities and in limited areas. Outsourcing warehouse model: • In this we are using logistics specialists Federal Express (FedEx) which do the work of stockpiling and shipping web orders. So once an order comes into our site it is automatically transmitted to its warehouse and directly shipped to the customer through FedEx. • We also have fulfillment intermediaries that will take care of all back office operations such that they process orders, direct orders to suppliers, keep updating customers on their order progress and handling product returns and cancellations. We included some of them: ➢ Firefly (customer profiles) as Seller agents They will make markets more accessible to providers ➢ Cyber Cash & VeriSign They are payment enablers which handle purchase transactions and their related funds transfers, as well as risk management. Our demand chain is as follows according to two approaches: